Frequently Asked Questions - General
What is the difference between BEST (Benchmark), BETTER
(Kensington), and GOOD (Value Leaders) collections?
The difference between the various product lines is simply the
amount of allowable character. For example, you'll find the most
amount of character knots, mineral streaks, pin holes, etc. in
the Good collection. As you step up in grade, the warranties are
expanded and grading is enhanced.
Should I expect color variations in my floor?
Yes - wood is a product of nature; therefore, you will see variations
from board to board in all categories. No two boards are ever
the same.
My wood is denting. I thought I was buying hardwood?
Hardwood contains a cell structure; therefore, if enough pressure
is applied, the cell wall will collapse and a dent will appear.
I moved my area rug and my wood is lighter where my area
rug was. What happened?
Wood goes through a natural aging process called patina. Bright
sunlight can also accelerate this condition. Moving area rugs
or other items that may cause this effect from time to time is
recommended.
When I walk across my hardwood floor, I hear popping sounds.
Why?
There are a number of reasons for this condition. Usually it is
caused by uneven sub-floors (see manufacturer's instructions for
sub-floor tolerances). Improper trowel or improper adhesive could
also cause this. Please use all items, tools, and adhesives recommended
by Bruce for the product being installed. In most cases, the problem
is easily corrected.
Can I have have hardwood installed in my bathrooms?
It is not recommended, due to the high moisture associated with
these areas. It may cause unfavorable conditions for hardwood
flooring.
Should I use unfinished or prefinished hardwood?
It is actually personal preference. They both have advantages.
For example, if you want to match the existing woodwork, you may
wish to go with unfinished so it can be stained to blend woodwork.
However, prefinished is already finished with some great benefits:
longer finish warranties, uniform stain application, and a cleaner
environment.
What about high traffic areas?
Due to the sophisticated finishing systems on our products, (Dura-Luster
Plus), the finish is very durable. Bruce offers commercial rated
products for commercial environments. Bruce does always recommend
walk-off mats at doorways and pivot points such as kitchen sinks,
refrigerators, etc.
What does edge treatments mean?
Edge treatments refer to the amount of reveal on the edge of each
board. We offer products in square, micro or eased edges, or beveled
edges. Refer to product literature or visit your local retailer
for examples.
My wood floor has some damage. Can it be repaired?
Yes, Bruce offers several suggestions. If you have a minor chip
or slightdamage, we offer a color-blended filler. Our touch-up
kits take care of several different issues, such as scratches
and chips. If the damage is severe enough, you can have individual
boards replaced.
Can I wax my urethane floor?
Yes, however, it is not recommended. Once you wax a floor, it
should be maintained as a wax-finished floor. Wax may inhibit
the adhesion of future application of top coating materials or
make it slippery.
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