Hardwood Flooring Return Policy
In the event that you should want to return flooring to Hardwood Flooring Direct, we offer a refund of the flooring minus a 30% restocking fee. Hardwood Flooring Direct is not responsible for the freight charge that was implemented during the delivery of the flooring to you or the freight charge of the returned product. We must be notified no later than 10 days after you receive the flooring materials. Before sending materials back, be sure to obtain a return authorization number from Hardwood Flooring Direct. Special orders, Dis-continued flooring or Custom Milled Hardwood flooring orders cannot be returned. If the cartons are damaged in any way when they get to Hardwood Flooring Direct ’s warehouse, a return will not be processed for the damaged cartons. We do not accept returns on Moldings, Glue, Underlayment, and other accessories to flooring.